Program Operations Manager <> Southeast Los Angeles County Workforce Development Board (SELACO WDB)

The Southeast Los Angeles County Workforce Development Board (SELACO WDB) is thrilled to invite applications for the position of Program Operations Manager-Career Services. This pivotal role is essential in guiding and overseeing Career Services for youth, adults, and dislocated workers within our community.

As the Program Operations Manager, under the direction of the Deputy Director of Program Operations, you will be responsible for managing a range of job seeker programs under the Workforce Innovation and Opportunity Act (WIOA). You will be instrumental in training, coaching, and mentoring staff engaged in outreach, customer intake, and case management. Effective written and verbal communication skills are crucial, as you will need to generate operational reports that demonstrate goals and outcomes. Additionally, your experience in budgeting and financial management will be vital to ensure efficient use of resources.

Your role will also involve addressing and resolving customer complaints and conflicts with a professional and sensitive approach. Multitasking will be key, as you will need to handle various responsibilities simultaneously while working collaboratively with other managers to support services under the SELACO WDB.

The ideal candidate will have a proven track record in operating job seeker programs under WIOA and experience in staff management and development.

The position offers a competitive salary, negotiable based on experience, with a range from $73,707 to $89,591. Additionally, we provide a comprehensive benefits package to support you and your family. Must possess a valid CA driver’s license, clean driving record, and proof of insurance.

For a detailed job description or more information, please contact us. We look forward to your application and the opportunity to work together in making a significant impact on career services in Southeast Los Angeles County.

All interested applicants please fax/submit resumes to HR Dept., SELACO WDB, 10900 E 183rd St, Ste 350, Cerritos, CA 90703, email human.resources@selaco.com or fax (562) 860-4457. No phone calls, please. Position will remain open until filled.